Contact Study Loft
Email admin@studyloft.work. For an order question, include the order number and a short description. Do not send your one-time code, card details or session credential.
Sign-in and verification
Use the email associated with your account and the latest six-digit code. Codes expire after ten minutes. Check spam/junk folders, and wait for the resend timer before requesting another code. If you no longer have access to the registered email, contact the team for help.
Orders, cancellation and payments
Eligible open orders can be cancelled in the app within five minutes of placing them. Delivered orders cannot be cancelled, and cancellation closes after that five-minute window. A cash payment is due when you receive your order. Digital Pay is available only when enabled by Study Loft.
If a digital payment is pending or under review, check the existing payment in the app before taking another payment action. Cancellation does not itself complete a refund. Contact the team with your order number if a payment needs a refund review.
Delete your account
You do not need to reinstall the app or contact support to start deletion. Use the self-service account-deletion page, verify your existing account email, and confirm deletion. The page explains what is removed, what is retained for active orders and the thirty-day maximum contact-retention period.
Notifications and privacy
Order updates appear in the app and by email. Mobile push notifications are optional and depend on device permission. Review the privacy page for the data used by the service and your account-deletion choices.